Mission Statement

The Mission of the Emerald Coast Utilities Authority is to promote the quality of life of the Emerald Coast by providing water, wastewater, and sanitation services in an effective and efficient manner.

In pursuit of this Mission, ECUA holds these as its Core Values:

Quality service
The Board and employees of ECUA are committed to providing the highest quality services.

Reasonable price
ECUA provides cost-effective services.

Courteous and responsive personnel
ECUA representatives demonstrate courteous and responsive interactions with the public and fellow employees.

Environmental stewardship
ECUA pledges itself to:

          Environmentally responsible decision-making
          An overriding commitment to protecting the quality of drinking water;
          Minimize natural resources consumption, waste, and adverse environmental impacts.

Timely availability of services
ECUA provides services as quickly and safely as possible.

Economic and physical security
ECUA holds seriously the safety, health, welfare and security of its employees, customers, and the general public within its geographic scope of services. 

In all departments, ECUA is representative of our customer base, and thus recruits, promotes, and maintains fair and equitable policies and procedures that assure qualified individuals are treated without regard to gender, religion, ethnicity, national origin, disability, or age.

Teamwork Dedicated to Quality Service

The Emerald Coast Utilities Authority (ECUA) was originally created under the name Escambia County Utilities Authority in 1981 by an Act of the Florida Legislature to own, manage, finance, promote, improve and expand the water and wastewater systems of Escambia County and the City of Pensacola. The ECUA began offering sanitation services in Escambia County in 1992.

ECUA is a local government body, existing under the laws of the State of Florida. The powers of the ECUA are exercised by a five-member Board. Each member of the Board is elected in one of the five County electoral districts. Terms are for four years and are staggered. ECUA's name was officially changed to the Emerald Coast Utilities Authority on June 29, 2004.