2016 Welcome Kit

Welcome to your new home…


On behalf of the Emerald Coast Utilities Authority (ECUA) and all of our employees, I’d like to personally welcome you to your new home.

For over 34 years we have focused our efforts on one simple, straightforward mission- providing you with the highest quality of programs and services. Doing things the right way has allowed us to successfully grow into an award-winning utility.

We have provided you important ECUA information and materials, which will help keep your home clean and our sewer system environmentally safe.

About ECUA: Originally founded as the Escambia County Utilities Authority in 1981, the Authority’s name was officially changed to the Emerald Coast Utilities Authority on June 29, 2004. The ECUA is a local governmental body, existing under the laws of the State of Florida to provide sanitation/recycling collection, water, and wastewater services. We’re here for you now and in the future.

Enjoy your new home, and welcome to the Emerald Coast Utilities Authority family.

Warmest Regards,


Stephen E. Sorrell, P.E., M.P.A.

Executive Director


Welcome to the Neighborhood...


Whether you’ve come here from across the country or across town, moving is a challenge. From finding the best place to shop to meeting new neighbors to getting your kids settled in school —you probably have a lot on your mind.

This ECUA Welcome Kit provides you with a wealth of information about the programs and services available to our customers.

Residential customers moving into existing homes may apply for service either by phone, email or in person.

Security deposits are required for water and wastewater services prior to service being turned on.  These deposits will be credited to the account after 24 months of good pay history.  A deposit is not required for the sanitation service.


For All Services:
Customer Service Line: (850) 476-0480
Monday through Friday, 8:00 a.m. - 5:00 p.m.


Ellyson Customer Service hours of operation:
Monday through Friday, 8:00 a.m. - 5:00 p.m.

Emerald Coast Utilities Authority (ECUA)

Ellyson Industrial Park
9255 Sturdevant Street
Pensacola, FL 32514

E-Mail: customer.service@ecua.fl.gov


New Accounts…

 When applying for a new account, you should be prepared to present some form of identification (for example: driver's license, Military ID card, Florida ID card or student ID card) and a check or cash in payment of deposits and fees.

As a new water or wastewater customer, you will receive next-day service if the order is placed prior to 4:30 p.m. However, you will receive service within two days if the order is placed after 4:30 p.m. Same-day service is available for an additional fee if the order is placed prior to 4:30 p.m.

As an ECUA customer, you understand that it is your responsibility to have the residence ready to receive water with all faucets, including washing machines and ice makers, turned off, or that someone should be present when the water service is turned on to prevent flooding in the event of a leak.

As an ECUA customer, you agree to have the requested service location ready to receive water service.

As an ECUA customer, you agree to hold the ECUA harmless and not responsible for any damages that may occur as a result of water being turned on at the requested service location.


Sanitation Services…

ECUA provides solid waste, recycling, and yard trash collection to residential properties within the unincorporated area of Escambia County. The ECUA service area includes all of Escambia County with the exception of the City of Pensacola and the Town of Century.  Residential and Commercial dumpster service is also available through the ECUA by calling the Customer Service Center at (850) 476-0480.


Yard Trash Pick-Up…

Do not use your garbage or recycling can for yard waste. Yard waste is collected separately from household garbage.

Place bagged, bundled, or canned yard waste within two feet of the curb and away from the street/road. Small yard waste, leaves, pine straw and grass clippings must be contained in standard garbage containers or plastic bags that do not exceed 32 gallons in size or weigh more than 40 pounds when full. The ECUA will collect up to 20 plastic yard trash bags or cans each week. Cut limbs should not exceed six feet in length or 40 pounds in weight, and must be bundled in two piles of no more than 6’ W x 6’ D x 6’ H in size. 

Yard Waste, as defined by the ECUA Sanitation Program, includes: leaves, pine straw, grass clippings and small prunings.


Bulk Waste/Box Removal…

Items accepted are: Furniture, such as: Couch, Mattress, Desk, Chairs, Dresser; Rugs and Carpets; Vacuum Cleaners; Bicycles; Bags of Clothes; Grills; and Toilets.

You are not required to call-in to schedule or receive a pick-up. Items should be placed at the curb by 5:30 a.m. on the regular collection day, but no sooner than 48 hours before the collection day.

Pile the bulky waste items(s) at curbside, in an area that is free of over hanging tree limbs, wires and/or cable boxes, and being careful not to block traffic.

ECUA will collect two 6’ W x 6’ D x 6’ H piles of bulk items weekly.


Water Quality…

ECUA’s drinking water was selected as the “2013 Best Tasting Water” in a taste-test competition held in Destin, Florida.  The annual event was sponsored by Region IX of the Florida Section / American Water Works Association (FS/AWWA).  Region IX is comprised of all water utilities in the four westernmost counties of the Panhandle: Escambia, Santa Rosa, Okaloosa and Walton.

Our source water is from the Sand-and-Gravel Aquifer, and ECUA has 32 wells distributed throughout its service area that pump water from the Sand-and-Gravel Aquifer.  In general, ECUA customers receive water from the wells (two to five) located closest to their residence.


Each year, our water quality staff:
- Collects about§ 3,000 water samples from points along the distribution routes and the well sites.
- Manages over§ 18,500 analyses of collected samples that are conducted, either in our state-certified lab or by an external laboratory facility.
- Monitors our water quality in "real time" 24 hours§ a day, 365 days a year.



The ECUA is using a single stream recycling system. This means you put all recyclables in the gray recycling can, no sorting is required! The ECUA recycling truck will deliver the commingled recyclables to a processing facility that will do the sorting. While sorting is not required, it is very important that only acceptable items be placed in the gray recycling can.


Fats, Oils, and Grease (FOG) Program…


ECUA’s Fats, Oils, and Grease (FOG) and Flushable Wipes Programs embody the commitment to protect the environment from pollution and prevent Sanitary Sewer Overflows (SSOs) through community awareness and property management education programs.


What is FOG?

 Unless you want a serious plumbing problem, please don’t pour fats, oils, or grease (FOG) down your sinks. FOG comes from dairy products (milk), meats, butter and margarine, lard, food scrapes, sauces, salad dressings, and cooking oil.

When grease goes down the drain, it hardens and will cause your sewer pipes to clog; which may potentially lead to an SSO where raw sewage actually backs up into your home, apartment, lawn, neighborhood, and streets.

If your pipes become clogged from putting grease down the drain, it can be a very expensive problem to fix. Trust me, it’s not cheap.

To avoid household, environmental damage, as well as a costly bill, never put FOG down the drain!


 What is an ECUA Residential Cooking Oil Disposal Station?                                       

• The ECUA Residential Cooking Oil Disposal Station allows customers to capture and dispose of their cooking oil and grease in an environmentally safe and effective manner. 
• The Disposal Station is stocked with FREE plastic containers. (Various  container sizes available).
• ECUA customers can remove the FREE container for environmentally  safe residential oil and grease disposal.
• ECUA customers are asked to return the filled container to the Disposal Station, and exchange it for an empty container, ready to repeat the process.     
• Once the cooking oil and grease is collected it’s then recycled as biodiesel fuel.




Residential Cooking Oil and Grease Disposal Sites…

Keep Pensacola Beautiful
4 West Blount Street

Ever’man Co-Op
315 West Garden Street

ECUA at Ellison Industrial Park
9255 Sturtevant Street

ECUA Sanitation Department
3050 Godwin Lane

ECUA Bayou Marcus Water Reclamation Facility
3050 Fayal Drive

Pensacola Beach
53 Via de Luna Drive

Aboard NAS Pensacola (Military and Base Personnel ONLY)
Andrew Jackson Court
Slemmer Avenue
Murray Street and Billingsley Street
Corry Field Housing at NAS Corry Station

Perdido Key
12950 Gulf Beach Highway

Grocery Advantage, 736 Highway 29 North

Learn More About ECUA FOG Prevention and Residential Recycling Programs.                                

Visit ecua.fl.gov, customer.service@ecua.fl.gov, or call (850) 476-0480.


Flushable Disposable Wipes Program…


Emerald Coast Utilities Authority’s (ECUA), Flushable Disposable Wipes Program is a commitment to protect the environment from Sanitary Sewer Overflows (SSOs) through community awareness.

Are Flushable Wipes Really Flushable?

ECUA is alerting the public on the danger of flushing personal wipes, which can potentially create a sanitary sewer overflow (SSO), a condition whereby untreated sewage is discharged into the environment prior to reaching wastewater treatment facilities. ECUA has devoted hundreds of man-hours to dispatch crews to unclog pipes, repair broken sewer lines, and to replace and upgrade machinery. 

The Facts…

In Consumer Reports' standard tests, toilet paper breaks down quickly. But when testers ran the same test with the flushable wipes they didn't break down at all. Consumer Reports gave up after ten minutes. Testers even ran them for ten minutes in a mixer-the wipes still didn't break apart.

The National Association of Clean Water Agencies (NACWA), which represents hundreds of wastewater agencies, reports it has been hearing complaints about wipes from sewer systems for the last four years.

Common Flushed Items: Baby wipes, dental floss, disposable diapers, nursing pads, disinfectant wipes, facial wipes, band-aids, swabs, condoms, cotton balls, flushable toilet cleaning sponges, tampon applicators and multi-ply toilet paper.

So if you are using wipes, please don't flush them down the toilet (even if the manufacturer says it's okay).

What’s a consumer to do? You don’t have to stop buying the wipes just make sure you toss them out in the garbage instead of sending them through the ECUA sewage system.

Flushable/Disposable Wipes Refrigerator Magnet…


We encourage you to visit ECUA online at www.ecua.fl.gov. This site features up-to-the minute news on the services we provide and community information updates.

In addition, every month you will receive Pipeline our customer newsletter. Be sure to check it out for timely information and special events in our community.

For more information please visit our website www.ecua.fl.gov.


ECUA Compost Collection     

Emerald Coast Utilities Authority (ECUA) began composting operations at the Central Water Reclamation Facility (CWRF), in March 2016.   The ECUA Board approved this environmental project in December 2014.

The compost process combines ground yard waste (leaves, grass, pine straw, etc.) collected throughout the community, including the City of Pensacola, with biosolids to create an optimal blend of materials that generate a nutrient-rich final product.  

ECUA encourages customers to discontinue using plastic bags and consider utilizing compostable paper yard waste bags or reusable plastic cans designed for yard waste. Plastic bags don’t decompose and cannot be processed into environmentally-friendly compost or mulch.  

Help ECUA turn your yard waste into compost by using compostable paper-bags. Paper yard waste bags can be found in home improvement centers, large retailers, through online sources, local garden centers, and select grocery stores.

For more information call ECUA customer service 850.476.0480.